Carolina Panthers Quarterbacks & Landlords: Can You Make Good Decisions Under Pressure?
“Wisdom gives a man patience…”
Proverbs 19:11
I was watching the Carolina Panthers play the Buffalo Bills yesterday and it was not pretty for us Charlotte folk. The football game turned into an old-fashioned whooping, 40-9.
The Carolina Panthers quarterback, Andy Dalton, had a bad game. He was intercepted once, fumbled twice, and took seven sacks. One of the reasons for his poor play was that he held on to the ball for too long. The Buffalo’s pass rush was coming furiously each down and he needed to make a quick decision on where he was going to pass the ball. Instead, he was indecisive; he held on to it and his team suffered the consequences of all the lost yardage from the sacks he took.
However, the biggest detriment to the team were the turnovers he created. When Dalton tried to be decisive and go for the big play, he had an interception and two fumbles. Lost yardage from sacks is certainly bad, but turning the ball over to the other team is much more of a killer. A general truth in football is that the team that turns the ball over more usually loses. In fact, statistically, if a team turns it over 3 or more times, they win less than 10% of the time.
This reminded me of general truths that I’ve learned as a Charlotte property manager. They are “general truths” (and not “truths”) because they do not happen 100% of the time, but they definitely get my attention when I see them. For example, in my experience, it is common to receive below-average rental applications from prospective tenants who are:
- Overly-complimentary of a rental house
- Really nicely dressed and/or wearing a suit when we meet
- In a big rush to get approved and move-in
The focus of this blog is on #3.
After BDF Realty gets a rental application, we communicate to the prospective tenants that we’ll try to have an answer on their approval in 2-3 business days. The actual length of time usually depends on things outside our control like when past landlords return our calls, how well the rental application is filled out, when we receive proof of income, and how busy we are. Most tenants understand that running rental applications takes a certain amount of time.
However, sometimes certain tenants begin a drip campaign of pressuring us for an early decision on Day 1. We’ll get e-mails about how they need an answer right away in order to give proper notice to their current landlord, how their last (approved) rental house had fallen through which put them in a bind, they’re approved for another house and are going to go with that one if we can’t give an answer soon, and they need a signed lease to immediately submit to school/aid/jobs/etc.. These jabs begin on Day 1 of submitting the application and start to crescendo on Day 2. Now we’re receiving phone calls and e-mails every hour or two wondering what the hold up is and when we can give them an answer.
At this point, we’re feeling like Andy Dalton. The prospective tenant pass rush is mounting and we are feeling the heat. The tenant is pushing us for a decision and our owner clients sure would like to have an approved tenant for their empty rental home. The only party that is holding things up is the property manager, us. Why are we taking so long?
Dalton drops back to pass and doesn’t see anyone open. Does he force it to a covered receiver and hope he can come up with the contested ball? Or wait a little longer to see if another receiver is able to run himself into enough open space so he can fire in a pass but risk taking the sack? Or does he throw the ball away to avoid a sack, interception, or fumble?
It can be a tough call. We all want to be the hero and make the big play!
I believe smart landlords need to hang tough. To extend the analogy, sacks (losing tenants who demand a quick answer before getting all the data back) and throwing the ball away (losing tenants who do not provide all the required applicant information) can be good plays to avoid turnovers (bad tenants). Turnovers lose games. Bad tenants are really costly: missed rents, home damages, attorney fees, sleepless nights, stress, and wasted energy. The cost of missing on a risky tenant in exchange for extra vacant days on the market pales in comparison.
Andy Dalton is successful if he can make quick decisions and avoid turnovers. Smart landlords want to avoid turnovers (bad tenants) as well, but can afford to be less quick to come to a decision. However, both need to make good decisions under pressure regardless!
Happy Landlording!
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Are Savannah Banana Tix & Great Rental Applicants Worth the Fuss?
“The kingdom of heaven is like treasure hidden in a field. When a man found it, he hid it again, and then in his joy went and sold all he had and bought that field.”
(Matthew 13:44)
I was completely caught off-guard by the Savannah Bananas. More accurately, I didn’t understand the frenzy around their tickets.
It all started around 6 months ago when my wife casually asked me to enter the “Savannah Bananas Ticket Lottery”. I had no idea what she was talking about, but dutifully complied. I clicked on the website link and inputted my contact information. Done.
I ignored the marketing jargon at first:
“These aren’t your typical tickets”
“It’s the most fun you’ll ever have at a baseball game”
“You name it, we have it. Just be mentally prepared.”
From what I could ascertain, the Savannah Bananas were like the Harlem Globetrotters, except for baseball. Which is fine, but they didn’t look overly enticing to me.
However, the inputting of my information set off a 6-month e-mail marketing firework show about how wrong I was:
“You will only have one opportunity to buy tickets to the game of a lifetime- don’t miss out!”
“Confirm your contact information and double-check your log-in to make sure you can get into the website when ticket sales go live!!” (received 4 months prior to the actual lottery)
“Make sure your credit card information is preloaded so you don’t blow the chance of a lifetime!” (received 2 months before the lottery- I guess I need to make sure the card I put in there isn’t expired by then…)
Things got more intense as lottery day approached. “Reconfirm your log-in info!” “You’ll receive an e-mail 5 days from now that you will need to click on to keep in the lottery!” It seemed like these e-mails kept showing up requiring me to do
(and re-do) more work for the right to buy these tickets. Though annoying, on a certain level I was amazed at their potent marketing acumen that turned an apathetic ticket buyer into a pup willing to do whatever they asked.
The day approached and I was told I needed to be ready to buy them at exactly 12:30 PM on the day of my youngest son’s preschool picnic lunch. Of course, I succumbed and checked the time frequently during the event; I’d be ready to click on their website link at exactly the right time. When the time came, the link was slow to respond making me second-guess my log-in credentials (I know I should have reconfirmed them for the 5th time like recommended- dumb!!). But it finally went through and my credit card information was true as well. Four Savannah Banana upper deck tickets were now mine! The website congratulated me and culminated their storyline with the fact that I was now one of the luckiest 150,000 people in the Charlotte-Metro area.
Hooray? Whew!
Besides the cathartic value of getting this experience off of my chest, it made me think of what else is worth the effort that it took to secure these Savannah Banana tickets.
From a residential property management perspective, great rental tenants is the first thing that came to mind. This is the #1 goal of being a successful landlord. Great tenants pay on time, take care of the property, and make working with them a pleasure (I’m picturing a few of them right now!). And they are a gift that keeps on giving. Once they are secured, the benefits accrue for a year and usually much longer!
So when we see great rental applications come through (high credit scores, low debt, glowing landlord references, etc.), the next step is to make sure they don’t get away. Calling them, texting them, e-mailing, following-up, having after-hour conversations if necessary. We need them. The biggest difference between a good and bad property manager is tenant quality.
We’ll find out if the Savannah Bananas experience was worth the fuss of securing these tickets when we attend the game on June 6th. But smart landlords know that securing great rental tenants is always worth it!
Happy Landlording!
And the postscript courtesy Axios Charlotte:
Savannah Bananas tickets sold out in Charlotte in roughly five hours when they went on sale last week, a team spokesperson tells Axios.
Why it matters: Tickets sold for up to $65 originally, but resale prices start at $113 on StubHub, at $171 on Vivid Seats and $156 on SeatGeek.
Catch up quick: Ticket access was based on the Banana Ball Ticket Lottery, which closed last fall. If you were selected, you were assigned a time to have a chance to purchase tickets.
- Before tickets went on sale, the Bananas added a second night to their World Tour stop at Bank of America Stadium to respond to “overwhelming demand,” according to organizers.
My thought bubble: Even with the added night and assigned ticket purchase time, I still wasn’t able to grab tickets. 😔
(Axios Charlotte By Laura Barrero · Apr 16, 2025)
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Ohio State Football Recruiting Similar to Great Tenant Selection?
“He has shown you, O mortal, what is good. And what does the LORD require of you? To act justly and to love mercy and to walk humbly with your God.”
(Micah 6:8)
“No Shoes, No Shirt, No Dice.”
Spicoli in Fast Times at Ridgemont High
Ohio State college football has been a dominant program for a long time. In the last 10 years, they have a record of 106 wins and 13 losses while winning 2 National Championships. This makes them one of the top programs in the country as they have set a standard of excellence few teams can match.
To have a perennially highly-successful football team, Ohio State has been able to get great players to come to their school; great players make great programs! But how does Ohio State determine what high school football players will actually become great college football players? What do players need to demonstrate?
Like every college football program, coaches will look at all the on-field performance measurables: how many yards, touchdowns, tackles, etc. each player had in high school. And then the physical measurables: how fast, big, agile, and strong each player is. And then there is mental aspect where players will take tests and answer questions showing off their “football IQ”.
These are all very important metrics and are heavily considered; the top recruits all grade very well on most or all of the criteria. But what gives players who measure out well in the criteria above the edge over one another? I remember reading something about that from former head coach Urban Meyer. He said that one of the most important things he looked at in recruiting was how the high school player played in the biggest games and versus nationally-ranked players in one-on-one match-ups; he was looking for what he considered true greatness. Did their performance ramp up to meet the challenge or was it pedestrian? Did most of the players noteworthy performances come against average teams or did their biggest, statistic-rich games come against the best players in the most high-profile games? Did they look forward to and excel in the most competitive situations and will their team to win? Coach Meyer believed that getting the types of players who had the ability to rachet their games up a notch was paramount to Ohio State winning national championships.
In property management, tenants are the big-time recruits! Landlords are looking for tenants who pay on time, maintain the rental homes well, and stay out of trouble. If landlords can secure great tenants, property management can be really easy! This is why great landlords spend considerable resources on tenant screening. We look at all the measurables of the “Big 4”:
- Employment & Income
- Past Landlord Reports
- Credit Check
- Criminal Background Check
Measurables tell most of the story and tenants who grade out highly in these areas can provide a solid program. But what about in situations when there are many tenants applying for one house? Who is the best one when all the measurables look good? Who is going to take care of the house? If some bad event happens, who is going to remain steady and still pay rent? Bottom line, how can great tenants be found?
These are tough questions. The right tenant roster can make or break a landlord. What to do?
I tend to pay extra attention to 2 things:
- Debt level (and the corresponding available credit): How extended is the tenant? Hard times: If there is a sudden job loss or car issue, can they absorb it?
- Past landlord reports: What did they think? Did they like the tenant or was the tenant difficult to deal with? How did the house look when they moved out? Would they rent to them again?
At the end of the day, Ohio State football and smart landlords are looking for great players. Great recruits win championships and profitably pay off rental houses. Pick wisely!
Happy Landlording!
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