rental homes Tag

Replace the Butter with Margarine and Nix the Washer & Dryer Please

 

Americans demand to have their food made-to-order.  We no longer live in a culture where you eat what’s put in front of you; rather if you don’t like an ingredient and would prefer to have other ingredients instead, it is deemed socially acceptable to make the food preparer bend to your individual whims.  Burger King based a multi-million dollar advertising campaign on (and trademarked the phrase) “Have It Your Way,” and now every restaurant does the same.  I feel for the workers in the restaurant industry who have to put up with all of us creating our own menus.

 

I read an article about how the French chefs despise American tourists even more now.  We walk into their 5-star restaurants, look at the menus (which we expect to be written in English), and have conversations like this:

 

American Tourist: How’s the escargot?

 

French Waiter: Magnifique!

 

Tourist: What are the snails cooked in?

 

Waiter: Excusez-moi?

 

Tourist: I mean, I’m trying to cut down on butter, so I’d prefer the chef uses low-fat margarine… butter is bad for the heart, you know.  And garlic gives me gas, so let’s cut that out too if it’s in there…  Try to keep the salt to a minimum.  And were these snails bred and treated humanely before bring cooked?

 

Waiter: Sacre bleu!

 

This thinking has permeated into real estate as well.  At BDF Realty, we were selling a house for one of our Charlotte property management clients.  An investor came on to the scene who loved the house and wrote a contract to buy it.  It was a great offer and we wound up accepting it with minimal negotiation.  However, the investor did have one demand that caught me off guard and was not negotiable- the washer & dryer needed to be out before closing.

 

Now, if the washer & dryer were on their last legs, I’d understand.  But our client had bought these about a year ago; it was a nice set that worked perfectly.  But the investor was adamant that they needed to go.  So, it made me ponder: why wouldn’t the investor want these as an asset for his future tenants?

 

I thought about the prospective Charlotte tenants who contact us to rent our houses.  Not many of them ask about a washer & dryer.  I don’t think we’ve ever had a deal fall through because a house didn’t have them.  We’ve had conversations with prospective tenants about the issue of moving the washer & dryer that was already in the house so they could use their own that they were bringing (that’s a pain!).  And having a washer & dryer in the house didn’t allow us to charge more rent.

 

Furthermore, I recall the repair requests we get from tenants who have washer & dryers our owners provide.  We send out appliance repair people that, at times, have cost our owners hundreds of dollars.  Sometimes the washer & dryers are not repairable and have to be replaced which costs our owners even more money and drains their ROI.

 

So, if tenants don’t act like they want washers & dryers and it costs our owners money to have and maintain them, maybe this investor was on to something?  He makes a compelling case to get washer & dryers out of rental homes and let the tenants fend for themselves.

 

Maybe it is smart to “have it your way” when you’re buying.  Experts do say that too much butter is bad for the heart!

 

Happy Landlording!

 

Brett Furniss is the head property manager of BDF Realty (Charlotte Residential Property Management), the trusted real estate advisor for Charlotte landlords & Home of $100 Flat Fee Property Management.   BDF Realty utilizes their innovative Pod System for exceptional customer service in residential property management, home repairs, and home sales for single-family homes, Uptown condos, and town homes in the Charlotte-Metro Area.  Contact Us Today!

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#1 Way to Fill Rental Homes Quickly

 

 

Concerned rental home owners are wondering how to best fill their rental properties quickly.  So are property managers.

 

“Everyday my house is empty costs me money!  Besides the mortgage payment, it’s the other things that are absolutely killing me- utilities with this unusually cold and snowy winter, HOA dues rising, you name it.  I need someone renting (or buying) my home!” is a common lament from homeowners with a vacant home on the market.

 

As a real estate investor and property manager in Charlotte, I feel your pain.  I don’t like vacancies anymore than you.  But there is a simple way to make your home attractive.  And it addresses the most heard complaint, by far, that I hear about houses and why prospective tenants pass on them.  And just what is this revelatory nugget?

 

Cleanliness.  That’s it.  Houses are typically not clean.  Actually, it’s not that they are not clean technically.  It’s that they are not clean enough.  Prospective tenants want to see sparkle.  They want to see their unblemished reflections coming off of stainless steel.  They want to be able to eat off the floors.  They want to lap cool spring water out of the toilets (well, I may be pushing it now…).  The point is that they really like the houses to be much cleaner than they would normally keep them.

 

Recently, we switched to a different cleaning service that was more expensive.  I would never think of adding expenses to our owner clients (especially in this economy), but I felt that our homes were not standing out as the rental market continued to get more and more crowded.

 

And it worked.  I noticed our rate of conversions of visits to completed applications went up dramatically.  This has gone on for months.  Thorough, deep-cleaning was more effective than lowering the rental price.  This has been especially effective for our rent-to-sell program where people want to fall in love with the house they are potentially buying.

 

I would challenge you to give it a try.  When a house has been on the market for a while and has been getting visits (but no completed applications), resist the urge to lower the price and just pay the dollars to give the rental home a thorough scrubbing (or do it yourself, though I recommend professionals).  See if it works!

 

Cleanliness is next to godliness, the saying goes.  Reap the benefits of a shorter courting period with prospective tenants!

 

Brett Furniss is the President & Owner of BDF Realty (Charlotte Residential Property Management), the trusted real estate advisor for Charlotte landlords.   BDF Realty utilizes their innovative Pod System for exceptional customer service in residential property management, home repairs, and home sales (including Rent-To-Sell) for single-family homes, condos, and town homes in the Charlotte-Metro Area.  Contact Us Today!

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Charlotte Property Management Monthly: Everyone Loves Pets (Except Landlords): 3 Reasons Maybe They Should Too

 

 

“Oh, did you see Fluffy.  He’s so cute!  He’s practically part of the family.”

(Most pet owners)

 

“Pets in my house?  Never!”

(Most landlords)

 

Almost everyone loves pets.  Some people are dog people.  Some are cat people.  And some like the more interesting kinds, like birds and snakes.  Pet enthusiasts are a multi-billion dollar business segment; and those billions don’t count the home rental income from tenants who crave those fenced-in backyards and pet doors.

 

However, landlords are the one minority group that typically despises pets.  They’ve heard the horror stories of urine-soaked flooring, smells that just never seem to go away, and shredded interiors.  “I’m not going to allow that to happen in my house!” thousands of landlords have told property managers throughout the years.

 

But maybe going in the complete opposite direction of this conventional wisdom is the best way to maximize ROI?

 

Here are the top three reasons why landlords should consider welcoming pets into their rental homes:

 

1.  It’s much easier to place tenants!  From personal experience in Charlotte property management, tenants have pets 50%-75% of the time.  I really don’t think this is an exaggeration!  Property managers turn away so many prospective (great) tenants when pets are not allowed.  This crushes ROI as it slows the property being occupied, turns away better tenants, and commands lower rents as a smaller pool of tenants are being courted.

 

2.  Non-refundable pet fees are free money.  Tenants will pay extra for their furry (and non-furry) animal friends to be in the house.  The bigger the house, the bigger the pet fee the tenant will pay.  The more pets they have, the more pet fees they will pay.  Try to charge per child for big families and see how that is received!  But, with pets, it is industry standard.

 

Furthermore, there is nothing that says that pet fees have to go towards cleaning up for the pet; this is what the security deposit is for!  The pet fee is merely paying for the right to have a pet in the home- nothing more.

 

3.  It is important to have a realistic view about pets and the potential damage they cause.  Have pets caused costly damage to rental homes in the past and will they continue to do so in the future?  Yes.  Flooring, especially carpet, is the usual casualty when pets go rogue.  And new carpet isn’t cheap.  Now, with that being said…

 

Tenants who like and can afford nice homes typically like to have clean places that their friends and family can visit.  It is embarrassing to most people to have visitors into their home if it reeks of pet urine and there are visible pet feces ground into the carpet.

 

With lower priced rentals in questionable neighborhoods, the carpet is typically a goner anyway.  So instead of fighting this, rip up the carpet after the current tenant moves out, replace it with linoleum, and allow pets!  As my friend who invests in lower price rentals says, “Carpet?  What’s that?”

 

Allowing pets often makes for a better ROI.  Maybe landlords should consider showing pets more love!

 

Brett Furniss is the President & Owner of BDF Realty (“Charlotte’s Most Innovative Property Management & Investment Company”), and Rent-To-Sell Realty (“When You Need a New Solution to Sell Your Home”) which  specialize in rent-to-own (lease options) and rent-to-sell homes.  His newest book, A Real Estate Agent’s Complete Guide to Representing Rent-To-Own (Lease Option) Tenants (Delight Clients, Fill Vacant Homes, and Earn $2,250* Upfront! (*Minimum!)

 

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Charlotte Property Management Monthly: You Want A Good ROI On Your Rental Home? Hire A $600 Maid!

 

As a Charlotte property manager for a good nine years now, I’ve seen a lot of rental homes come and go; some rented quickly and some didn’t.  Most of the houses weren’t perfect, but almost all of the houses that rented quickly had one thing in common- they were really clean.  And you may be surprised on how many really dirty homes are on the rental market!

 

“Cleanliness is next to godliness” is the popular axiom, and it’s also a heck of a differentiator in the rental home business.  The #1 secret of renting a home quickly is making sure it is really clean.  That’s it.  If you can get someone to look inside the home and it is really clean, the closing ratio is 80%-90%.  I’m not joking.  If the cleanliness does not meet the tenant’s expectations, it is the top thing property managers hear about.

 

But how clean is clean?  Is a $150 baseline cleaning job sufficient or is a $600 cleaning job necessary (where every surface is touched by a great team of maids and one could ice skate on the floors after eating off of them)?  That’s a tough question.  Every tenant has a different idea of what is “clean”.

 

Rental homes are about ROI.  So the real question is, “Is $600 a good investment that will procure a higher rental rate?”  Most owners are not going to be happy paying $600 to clean a home that they don’t live in, when they would never pay $600 to clean a home that they do live in!  But is it smart to do it anyway?

 

Renting out homes isn’t rocket science.  It’s about the value proposition each house makes versus the other houses on the market.  For example, if you go to the grocery store and see that regular bread is $1 a loaf and the whole wheat bread is $2, which do you pick?  If you don’t see value in paying an extra $1 for whole wheat, then you’ll pass and buy the regular loaf.  If a clean house is renting for $1,500 and a dirty house is renting for $1,400, which do you pick?  It’s that simple.  And a lot of people will pay extra for the value of a really clean home.

 

Before landlords have a heart attack and think that it is necessary to get a $600 cleaning job on all their vacant rental homes, I’ll give the caveat that it isn’t always prudent.  The higher the value of the home, the nicer the cleaning job should be.  This also works from a ROI perspective.  If a really clean house allows the market to charge an extra 5% a month of rent (which isn’t unreasonable), then:

 

1.  $1,000/month home becomes a $1,050.00/month home.  On a one-year lease, that’s an extra $600 annually.  A $600 cleaning probably isn’t warranted (0% ROI), but a $300 cleaning would deliver a nice ROI (100%).

 

2.  $2,000/month home becomes a $2,100/month home.  That’s an extra $1,200 annually.  A $600 cleaning job would be warranted if it produced a ROI of 100%.

 

Besides the empirical ROI dollar figures, there are also the soft numbers to consider.  Clean tenants who take care of rental homes like to move into really clean, rental homes.  And guess what?  Most of them are turned off by dirty homes and won’t move into them.  The tenants who are willing to move into dirty homes usually are not concerned about the condition of the homes like the clean tenants are.  So which type of tenant do you want to attract to your rental home?

 

With rental homes, ROI is king.  And a $600 maid service can push you further into the black!

 

Brett Furniss is the President & Owner of BDF Realty (“Charlotte’s Most Innovative Property Management & Investment Company”), and Rent-To-Sell Realty (“When You Need a New Solution to Sell Your Home”) which  specialize in rent-to-own (lease options) and rent-to-sell homes.  His newest book, A Real Estate Agent’s Complete Guide to Representing Rent-To-Own (Lease Option) Tenants (Delight Clients, Fill Vacant Homes, and Earn $2,250* Upfront! (*Minimum!)

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Charlotte Property Management Monthly: Stick It Out or Play the Field? Long Term Vs. Short Term Leases

 

In property management, one of the things we discuss with new clients is their goals.  Are they planning on keeping the property long term or are they looking to sell it at the first opportunity?  Do they want to move back into it at some point?  How much flexibility do they need?  What is their risk tolerance?

 

We want to make sure that we are enacting strategies that fit what clients are trying to achieve.  They aren’t all in the same life situations.

 

It’s the same thing in the dating world.  Some are looking to get hitched.  They want to be seriously dating in an exclusive relationship on the way to marriage.  They want someone on a long term basis who they will be with through the thick and the thin.  This type of dating allows for greater security and a lasting partnership.  However, it is a difficult one to leave without very hurt feelings and does not always allow you to see the best that the partner has to offer.

 

Other people are looking for “fun”.  They want to meet as many people as possible and continually upgrade who they are going out with.  This is a strategy that entails a lot of dates, work, and stress.  The swinging singles would also argue that it also includes a lot of excitement, the ability to always see the best of the other person, with little actual commitment from their end; when something better comes along (or any other reason, including none at all), it is understood that they are gone.

 

Leases are the same.  Some owners want to have the security of a payment coming in every month.  They are willing to sign a multi-year lease for the current market rent, with no rent escalators built in.  They want their tenants to be there for a while and be happy.  To this end, they often will make home improvements for the tenants.  They know they will be holding on to the property long term and are willing to make some sacrifices to keep tenants for the same time period.

 

Some owners like flexibility and the ability to always get the market rent (or more) for their home.  They entertain weekly or monthly leases where they know they can demand a premium for the short lease period.  Sometimes there are big events (like the upcoming Democratic National Convention inCharlotte) that they know they could get the equivalent of several months rental payments for renting out for only one week!  They also have family and friends that come into town often and they like to have an open place for them to stay.

 

There are certainly downsides to short term leasing!  There are no recurring rental payments guaranteed to come in every month, which is a financial risk.  There are many opportunities for the bevy of new tenants that go in and out to damage the place.  There are also increased payments to the property manager for fixing up, marketing, and procuring tenants so often.  These need to be covered by the excess rent that is hopefully commanded.

 

Long term versus short term leases is much like the old argument of risk versus reward.  Short term leases provide higher highs and lower lows, while long term leases are a moderate investment path that should provide consistent, average returns.  The question is what the owners’ goals and needs are and this can certainly change many times during the relationship with the property manager.

 

For most property owners, the long term leases are the most economical option for their investment homes.  However, one size does not always fit all and short term leases can provide a nice bump in income!

 

Brett Furniss is the President & Owner of BDF Realty (“Charlotte’s Most Innovative Property Management & Investment Company”), and Rent-To-Sell Realty (“When You Need a New Solution to Sell Your Home”) which  specialize in rent-to-own (lease options) and rent-to-sell homes.  His newest book, A Real Estate Agent’s Complete Guide to Representing Rent-To-Own (Lease Option) Tenants (Delight Clients, Fill Vacant Homes, and Earn $2,250* Upfront! (*Minimum!)

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Renting Out Your Home Is Not For The Timid? 4 Reasons Not To Believe The Neighbors

Due to the tough home sales market, some home owners have been thrust into being “accidental landlords”.  Their homes won’t sell for the prices they need, they have to move, and they can’t afford to keep them empty indefinitely.  So, left with little choice, they will (reluctantly) start the process of renting their homes out.

 

They start with strong intentions, but then fear takes over!  After research which includes talking to neighbors (who all have friends and long lost relatives in the “rental know”) and watching multiple episodes of “The Wire”, they are not sure they can go through with it.  There’s so much uncertainty!  And risk!

 

After many web searches, their definition of a “tenant” morphs into:

 

“A class of unruly persons, usually insatiable smokers, who have extensively studied the art of home destruction and rental payment evasion; commonly known as ‘slackers’ and ‘apathetic deadbeats’, renters have been known to spill drinks and never clean them up, loosen automobile oil pans so driveways become marked for life, and run surreptitious animal compounds (without signing a stringent pet policy disclosure).”

 

That’s scary! 

 

So, what should fearful home owners do?  I’d recommend a few deep breaths for starters.  Then let’s look at some facts:

 

1.  Roughly 35% of the population rents currently.  Many of the nice places we go to regularly are rentals.  I can confidently tell you that a third of theUSpopulation is not bent on home destruction.  If you believe they are, sell everything you have and buy stock in Home Depot and Lowes.

 

2.  You have lived in a rental at least once in your life (and probably work in one!) and you consider yourself a good, responsible person.

 

3.  Everyone has a “bad renter” story because the “good renter” stories are boring.  It’s like how no one talks about all the airplanes that take off safely everyday, everywhere in the world thousands of times; you only hear about the rare occasion when one plane doesn’t.

 

Example:

Jim:  Hey, my tenant paid on-time and in-full yesterday.

John: That’s great (yawn).

 

4.  Being in the business, I can tell you that most people have pride in their homes.  They don’t want to be dodging evictions- they feel embarrassed when they can’t provide for their families.  They want their home to look nicely- it’s embarrassing when guests and family come over and their place looks disgusting.  That includes smoking indoors (people don’t like visiting homes where there is a smoke smell indoors and most parents want their kids to have healthy air to breathe as well) and out-of-control pets (will most self-respecting people accept living in pet filth?).

 

Are some tenants more meticulous than others?  Of course!  But the large majority of tenants are fine people who pay on-time and treat their rental homes with respect (this is especially true after professional tenant screening checks!).  The tenants just want to live their lives in peace and have home repair issues addressed in a timely manner from time to time.  Their lives are not about getting one over on the owners of the rental homes they live in; it’s just a place where they live for the time being.

 

Don’t believe the hype.  And breathe.  Even the timid can safely rent out their homes no matter what stories your neighbors tell you!

 

Brett Furniss is the President & Owner of BDF Realty (“Charlotte’s Most Innovative Property Management & Investment Company”), and Rent-To-Sell Realty (“When You Need a New Solution to Sell Your Home”) which  specialize in rent-to-own (lease options) and rent-to-sell homes.  His newest book, A Real Estate Agent’s Complete Guide to Representing Rent-To-Own (Lease Option) Tenants (Delight Clients, Fill Vacant Homes, and Earn $2,250* Upfront! (*Minimum!)

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Charlotte Property Management Weekly: Are Monthly Rental Home Inspections Desirable?

I was asked recently if our property management company provided monthly rental home inspections for houses under management. I assume what was meant was the kind of inspection where we go into the property, check everything out, eat dinner with the tenants, and then help any young children with their homework. Then we’d set a time to visit again the next month before hugging goodbye. Smiles would be all around.

This type of inspection would work if we were renting out the “Little House on the Prairie” and the harvest was plentiful that fall. But I’m not even sure how welcome we’d be if the rain wasn’t coming and Pa had to sell one of their prized cows to make ends meet. And I’m not sure how happy they would be to have another mouth to feed when we stopped by for our monthly inspection; we’d, of course, be slightly embarrassed that dinner conversation would focus on the eviction our clients, the Olsen’s, are ordering us to execute on them (“If rent isn’t paid, file for eviction on the Ingalls’s promptly on the 11th! No more famine excuses!”).

Unfortunately (and fortunately), modern life isn’t like this anymore. Tenants don’t want the property manager coming around; they’re busy and don’t want their property managers tied into their social life (usually).

However, rental home inspections are sometimes necessary. But how often should they be conducted? Let’s examine the pros and cons of a monthly visit:

Pros of monthly inspections:
1. Knowing what the tenants are up to
2. Lease violations would be quickly recognized and dealt with

Cons of monthly inspections:
1. Become a preferred rental vendor of the old KGB and Gestapo
2. Limited benefit for costs associated with frequent visits
3. Tenants will be hateful and not rent from you
4. Pushback from tenant privacy issues
5. Forced to deal with issues that arise- do you evict? Tough decisions and ultimatums have to be handed down, and then they need to be carried out.

More on #5. The “sometimes ignorance is bliss” is a tough one to explain. “I always want to know what is going on in my rental house!” Do you?

If violations are found, are you ready to evict? If the tenant is paying on time and in full every month, do you want your property manager looking for reasons to get rid of the tenants? Eviction is expensive! And when the tenants are being evicted, no one is paying the rent anymore. That’s a double whammy on costs.

Well, warnings could be issued. “If this happens one more time, then you’re out!” If there is evidence that it did happen the following month, you really do have to evict them now. If not, what is the purpose of these monthly inspections anyway? Inspections are not meant to paint the owners into a corner. At the end of the day, you want paying tenants to stay, right?

Inspections can be useful; some violations need to be dealt with immediately. However, even the Ingalls’s wouldn’t think it was rude if you stopped by on a much less regular basis!

Brett Furniss is the President & Owner of BDF Realty (“Charlotte’s Most Innovative Property Management & Investment Company”), and Rent-To-Sell Realty (“When You Need a New Solution to Sell Your Home”) which specialize in rent-to-own (lease options) and rent-to-sell homes. His newest book, A Real Estate Agent’s Complete Guide to Representing Rent-To-Own (Lease Option) Tenants (Delight Clients, Fill Vacant Homes, and Earn $2,250* Upfront! (*Minimum!)

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Charlotte Property Management Weekly: Rental Homes Don’t Need to “Dress” Well?

Everyone knows that for a home to sell (especially in a challenging economy) it needs to look its best. Now does that logic apply to rental homes in terms of leasing them out?

Not from what property managers sometimes hear from rental home owners:

“It looks fine. It’s just a rental.”

“I’d live here with the place looking ‘as-is.’ I don’t think I’d want a prissy renter who couldn’t deal with a few minor issues and a little dirt.”

“The other property manager down the street said it was fine the way it was. You want me to spend how much to fix it up?”

I’ve heard the analogy that a house should “dress” like it’s dating when it’s on the market for sale, and “dress” like it’s married when on the rental market. I’m not sure if I’m more bothered by:

1. The connotation that spouses don’t try to look their best for each other once they are married

OR

2. That property managers have to resort to relationship analogies to get people to actually listen to them

That being said, I think there is a semblance of truth to the fact that homes for sale need to “dress” better than homes for rent.

But… there is a direct cost to this! And this is when “monthly rent versus value” arguments start. Let me explain.

When we are assessing what a rental house can rent for, we provide a range of rental prices (example: “Your house should rent in the “$1,100 – $1,300 a month range.”). We ask the owner to pick the price they want to rent it for. Well, duh! Everyone (except the morons) would pick the $1,300!

Well, after further thought, maybe not. There are drawbacks to marketing at the highest rental price when the rental house doesn’t match up to competing homes; drawbacks like the house staying vacant for a long, long time!

In order to command top rental dollar, the rental home needs to:
1. Have minimal flaws and look really good
2. Offer equal or more tangible value than similarly priced rental homes

So, if owners don’t want to spend the funds to have the house look immaculate and the house is not the same or a better value than similar rental homes, they may want to list it at a lower price (like $1,150). This will ultimately offer a better ROI as they won’t have to eat their mortgage payment and expenses for the many months it might take to rent it out (this happens when price is not correlated well with market value).

Unfortunately, the market doesn’t lie. With the internet, prospective tenants can find hundreds of rental homes that are all competing to get their attention and money. The market is efficient; rental homes that offer good value will get quickly snapped up, and the ones that don’t will sit.

The way a home looks is the most important criteria in how much a renter will pay each month in rent. If the home has “some minor issues and a little dirt”, there is value lost when compared to a fully functional, clean rental. The rental rate needs to be adjusted downward or the home will sit empty for months and months.

The bottom line is that good-looking homes offer more value, which will command a higher rental rate, and be vacant for less time. This generates more money for the owner. The converse is equally true. So “dressing” does make a difference!

Wait- it’s also true that a well-dressed person who looks their best at all times will generate more, and better-heeled, suitors…

Maybe there is something to this “dressing” relationship analogy after all?

Brett Furniss is the President & Owner of BDF Realty (“Charlotte’s Most Innovative Property Management & Investment Company”), and Rent-To-Sell Realty (“When You Need a New Solution to Sell Your Home”) which specialize in rent-to-own (lease options) and rent-to-sell homes. His newest book, A Real Estate Agent’s Complete Guide to Representing Rent-To-Own (Lease Option) Tenants (Delight Clients, Fill Vacant Homes, and Earn $2,250* Upfront! (*Minimum!)

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Charlotte Property Management Weekly: Money Back Guarantee on Rental Homes?

A fact of life is that sometimes people are not happy with what they buy. Sometimes they buy fruit and it is not as sweet as they like. They buy bread and it is not fresh enough. They buy Charlotte Bobcats basketball tickets (prior to them trading away their best player for basically nothing) and the team is not good enough.

And so it occasionally goes for rental homes. People sign a lease, move in, and then decide that they do not want to stay there for a myriad of reasons. As a result, property managers sometimes receive e-mails like this:

Dear Sir/Madam,
We were excited about moving into this home but it is a complete disaster! We visited the property during the day prior to signing the lease and everything looked great. Little did we know that the next door neighbor slept during the day, and only did his animal sacrificing in the dead of the night! The screeching animals prevent us from getting any sleep and my 9-year old daughter is so traumatized she won’t even look at animal crackers anymore! We’ve had to take down our bird feeder to keep the neighbor from hopping the fence and our beloved outdoor cat has been relegated to an upstairs, windowless room. Help!

We need to get out of our lease immediately and are demanding reimbursement for all moving expenses, therapy sessions, and a pet security detail during the move.

Signed-
Moving Now (Unhappily)

P.S. We hate you.

No one likes getting letters like this. Believe it or not, property managers want tenants to be happy, almost as much as the tenants do; so do the owners of the rental homes (without exception in my experience)! It makes the job of securing payment from the tenant (and consequently paying the owner) a lot easier! No non-masochist property manager is trying to pull a bait and switch on anyone; I mean, guess who would be fielding unhappy calls daily for the life of the lease? It would not be worth it!

That being said, I believe that the right rental home exists for the right person. There is not a one-size fits-all rental home in existence. This truth is why tenants need to visit the property, talk to neighbors, and develop a comfort level with the home prior to signing a long term lease!

So back to the facts of the example situation: The property manager works for the owner of the property. The tenant wants out of the home. The owner needs to make a decision on what they want (or can afford) to do.

Let’s look at the money back guarantee possibility from the one who has to pay for everything (the owner). If the tenant is allowed to move out and is reimbursed expenses, the costs that will accrue to the owner are as follows (note: some costs are one-time and others are on-going):

1. Reimbursement of tenant moving expenses and miscellaneous
2. Turning and keeping on utilities
3. Monthly mortgage payment and HOA fees while rental is not under contract
4. Cleaning & repair
5. Preparing marketing materials (pictures, ad copy, and home information)
6. Advertising costs
7. Property management fees (Yes, sorry. The non-profit property management companies (aka www.PropertyManagerInYourState.org)) don’t seem to last.
8. Real estate agent commissions for bringing in the tenant
9. Monthly mortgage payment and HOA fees while under contract (the time the house is taken off of the market and the tenant is ready to move in- someone has to pay for this time…)

This turns out to be a lot of money! This is why money back guarantees on rentals are not financially viable!

At the end of the day, it’s not a good situation for anyone. The owner and tenant both feel they are getting bilked. So what to do?

The best solution is avoidance! Property managers and owners should represent the property as accurately and completely as possible. Tenants should go in expecting that they will be living in the rental for the life of their lease and should perform extensive due diligence accordingly.

Then, even without a money back guarantee, property managers can start getting letters with the postscript of “I love you” a little bit more!

Brett Furniss is the President & Owner of BDF Realty (“Charlotte’s Most Innovative Property Management & Investment Company”), and Rent-To-Sell Realty (“When You Need a New Solution to Sell Your Home”) which specialize in rent-to-own (lease options) and rent-to-sell homes. His newest book, A Real Estate Agent’s Complete Guide to Representing Rent-To-Own (Lease Option) Tenants (Delight Clients, Fill Vacant Homes, and Earn $2,250* Upfront! (*Minimum!)

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