Rental Roomies & Higher-End Homes a Win-Win?
“Many hands make light work.”
(Old English Proverb)
I remember back to my college days in sunny Arizona when I had to figure out where I was going to live my sophomore year. Most of my friends were thinking of staying in the student housing in the dormitories for Year 2. I had virtually no experience with rental properties and wasn’t sure what to do.
I talked to my Dad about it (I learned early it was always smart to run my plans by my financial backer first). He didn’t really have any input on where I lived; I was the third child and he was much more pragmatic. “I’m paying XX dollars for your housing- just let me know in what bank account it should go. So, in that brief exchange, I had my financial backing and freedom to choose where to live.
Some of my friends got similar commitments from their parents and we were house hunting! Of course we were all-in on finding a house with a pool (common in hot Phoenix) and hot tub (more rare, but not insurmountable). We found a 4 bedroom house with both, plus lemon and lime trees in the backyard to boot. It came to $1,200.00/month (which was high back then for Phoenix and definitely over market rate).
But… split between 4 guys it was $300.00/month which was a third of my Dad-provided housing budget. I now had extra funds to play with. We, as a group, were overpaying, but I was psyched! I was paying much less than if I was living on my own or with one other roommate.
I’m seeing a similar play in the rental market as prices continue to rise. Some of our higher-end rentals are (smartly) getting taken by groups of young professionals.
First, as a point of reference (according to Rent.com), the average one-bedroom apartment in Charlotte in April 2022 costs $1,513.00/month and the average two-bedroom is $1,730.00/month.
If we chop that into per person, we can calculate roughly $850 – $1,500 per person. When that is multiplied into a 4 or 5 bedroom home or townhome, you can equate that to a $3,400.00 (low end) to a $7,500.00 (upper end) rent spend- and that’s going off of averages. Obviously, some people spend more than that on their housing.
As good of a strategy it is for tenants to decrease their rental costs, it is also a good one for landlords. Purchasing lower-priced housing in Charlotte has been very competitive for years, but most investors typically avoid higher-end housing. However, by buying higher-end housing and marketing to roommate situations, it could allow for good cash flow. Relatively-speaking, there is just not that much higher-end housing available for rent in the Charlotte market. Really nice, feature-rich houses could go fast and for top dollar.
For now, it’s a good deal for all, much like my college housing. Tenants get better housing at a lower price and investors get less buying competition and the ability to charge higher rents. It could be a rare win-win in the current investment housing market.
Happy Landlording!
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Don’t Ask Me When You Should Buy Real Estate…
“Don’t ask the barber whether you need a haircut.”
(Warren Buffett)
“Hindsight is 20/20”
(Popular Idiom)
When you work in real estate for a living (especially on what could be considered the investment side in property management), you tend to get a lot of “party questions” about buying rental homes. You hear different versions of this:
Oh, you’re in property management? My cousin owns about 50 rentals in Lincroft, NJ and is making a killing. He fills them all with Section 8 tenants and just collects the guaranteed money on the first of each month. Lucky dog! Is it a good time to start buying properties and get into something like that here in Charlotte?
There are different schools of thought on how to answer that question.
The first school of thought: YES, YES, & YES!! You sell and manage rental properties for a living- duh!!
Back in the day, I worked with a woman who would look at me cross-eyed when she saw me show any hesitation when the question of when someone should be buying real estate came up. To her, the answer was always unequivocally “now!”, followed up with “I’ll pull up some listings that we can go look at!”. In her book, it was a complete rookie move to even contemplate any different type of answer. If her kids were going to eat tomorrow, she needed to sell real estate today. So it was always a good time for anyone to buy real estate (and the more the better!).
I laughed at her response and actually thought it was a bit dishonest. But, if you followed her advice at the time, you would have made an absolute killing. And her advice is still the same, in case you were wondering.
The second school of thought: I’m not sure… (The “Honest “Approach)
A friend of mine recently forwarded me an e-mail from 2018 that we had shared discussing an investment property he was contemplating buying. I wasn’t sure (at $120K it seemed a bit high for what it was…) so I encouraged him to lowball the offer and ask for some concessions. Of course, when an offer is bogged down like that, it is typically rejected unless the seller is on the desperate side and low on options. So my friend did what I suggested and the sale never went through.
On top of his recent e-mail was a link showing that the property sold this year for $210K. So in less than four years, he would have pocketed $90K; that’s not a bad day in the office for the eventual buyer! But I felt sort of badly that I helped talk my friend out of what turned out to be a great deal. Fortunately, he is a gracious guy, and hasn’t come over to break my legs (yet…).
So, don’t ask me when you should buy real estate! I want to give you the right answer, I really do. But timing the market is tough. I’m not sure if we are on the top of the market (and about to fall of a cliff) or if we are only getting started.
However, if you can make the numbers work for immediate cash flow and have plans to hold the real estate long term, it is a good time to buy now (especially in Charlotte!). I can say that with all honesty while not drawing the ire of my old co-worker.
Happy Landlording!
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Finding Value & Buying Rental Homes on Your Credit Card
Fresh out of college, I was living in New York City and was slinging cell phones by day (they were relatively new back then) and dreaming big dreams at night. How could I become financially successful like many of the people I was passing on Wall Street everyday? I wasn’t overly into finance, but started reading a lot of material from the real estate gurus. Be a millionaire with no money down! Live off of passive income to live the life you’ve always imagined! It’s so easy anyone can do it!
That sounded right up my alley- easy and something even I could do. If that mother of 6 in El Paso could be netting $25K month in passive rental income, surely I could do half of that? I was all-in. Unfortunately, New York City real estate was prohibitively expensive for me to buy (got $1M to plunk down?), so I wasn’t sure how I would get started.
So I moved to Charlotte and became a full-time Charlotte real estate investor. The $1M homes were replaced with much more affordable options. I posted classified ads (“We Buy Homes!”) and tried to follow the guidelines from the infomercials. I joined an investment club and started getting calls and e-mails for discounted homes to buy.
Many of the homes were really cheap, some to the tune of $50K. The problem was to what to do with them after purchase. Most people didn’t want to live in them as they were in “war zones”. I’ve never been a gun guy, but visiting some of these homes made me think hard about my self-protection stance. I didn’t feel overly safe at many of them and replacing broken windows constantly didn’t seem economically savvy. So I, and others, passed on buying many of these homes (laughable now, right?) and they languished on the market for months and years.
One day, I visited one of these types of homes and was not really interested. The seller said she was negotiable on price, but I liked being alive and really didn’t want to be involved. Plus, she said she needed to close really quickly and needed cash, and I didn’t have a ton of cash on hand. I figured I’d ask what she was looking for before declining.
$8K.
Well $8K was in my wheelhouse. I wrote up the contract and asked the closing attorney if he would take one of my Visa checks that came in the mail earlier that week from my credit card company. No problem!
Did I want this house? Not really. It came with issues. I had to sink another $20K into it just to make it habitable for a rental. And the area wasn’t great. But $8K? Come on! I had to do it.
I learned that every asset had a price.
I got a call recently from a prospective client who asked me if her home had a realistic chance of renting. It was in a desirable area and she lived there currently, but the kitchen wasn’t redone and it had an older layout. Did she need to sink $50K-$100K into it before it could go to market?
The answer, without even looking at it, was “yes” and “no”. The real question was how much she wanted to rent it out for. Would it rent for as much as the remodeled home down the street if it wasn’t renovated? Probably not. But depending on the rental price, someone would gladly take it. There are 66 people on average moving to Charlotte every day who need a place to live!
Real estate, like anything, is a value proposition that has a suitable price. A rental house priced at $3K/month may sit, but at $2K it may fly off the market. Value is what matters. Top conditioned homes will rent out the highest, while homes in poorer condition will rent out for less. The market is relatively efficient.
Happy Landlording!
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Santa’s Influence & Rental Home Inspections: Naughty or Nice?
He’s making a list
He’s checking it twice
He’s gonna find out who’s naughty or nice
Santa Claus is coming to town
(“Santa Claus Is Comin’ to Town” written by J. Fred Coots and Haven Gillespie)
Oh, Santa Claus! He’s the mythical man who causes such delight and fear in the hearts of children (and some misinformed adults). He can be a best friend who showers good kids with gifts, or a cold, disapproving, gift-withholding coal-dispenser.
Parents have long used Santa’s inexplicable worldwide influence to ply good behavior from their children, especially in the month of December. There are several proven manipulations:
1. Santa the Spook: He’s watching you… all the time… his values are perfectly aligned with your parents… you could blow this Christmas big-time if there are any incidents… he sees all- yup, even that…
2. Santa the Bully: Do you want to get any presents??? Do you??? Then you better be good! Do you think Santa is playing? He’s been doing this forever and knows payback better than anyone. Do you feel lucky, punk??? Don’t try Saint Nick …
3. Santa the Eager Rewarder: Santa loves you- he really does. He wants to get you those Legos… but if you take the screws out of your sister’s bed, how is he going to justify giving you the galactic mother ship when Mrs. Claus asks? Even the reindeers would revolt if you were rewarded for that behavior. Just make it easy, be good, and let the Lego ship will fly down your chimney on Christmas Eve…
The Santa illustration can be carried over to our bi-annual home inspections. For clarity purposes, our rental home inspections include an on-site visit of approximately 10 minutes where we have a checklist of things to look at (air filters, smoke/CO detectors, pets, smoking, etc.) and we take some pictures of the interior and exterior. And, yes, we check our list twice.
The question is: “Are home inspections naughty or nice?”
As a property manager, I initially wasn’t a huge fan of conducting home inspections and had them on the “naughty” list. I figured the tenants were going to be staying in the home largely regardless of what we saw (short of some major discovery at the home) for their lease duration, so I wasn’t sure what we were trying to accomplish. Badgering tenants into compliance also seemed to be a loser’s battle. And, to boot, tenants did not like the home inspections either and would gripe. The whole thing seemed like a waste of time and resources to me.
But we did them anyway. As time went on and we had years of home inspections under our belts, visiting the homes twice a year proved to be really beneficial! At first take, there were some smaller, auxiliary benefits for our owner clients. We were able to catch some repairs early and head off some more major issues. We had a good idea of what a home was going to look like after the tenants moved out. We could eyeball certain tenant complaints in person and see if they had merit. We built better personal relationships with some of the longer term tenants we would visit. And we elongated the life of HVAC units as we made sure the air filters were changed regularly.
But the largest benefit was that we got the homes back in better shape. And I would attribute that to the “Santa” influence effect. If people think someone cares and is actually checking, people tend to put more thought and time into their efforts. Home inspections are a good reminder that the landlord cares how the rental house is kept and the tenants should too. And most of them do!
Rental home inspections seem to limit naughtiness. So Santa (and this property manager) now put them firmly on the “nice” list.
Merry Christmas & Happy Landlording!
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Retired Boomers & Seasoned Tenants: Needing People Who Get Things Done
“The information learned while attending college is meaningless to employers; the college degree itself is the prize. It shows you were smart enough to figure out how to graduate.”
(My late brother, Gregg Furniss)
My wife and I were coming back from a weekend trip recently and stopped in for a “quick” bite to eat at a roadside Wendy’s. Oh, I was psyched to take down my chocolate Frosty.
We were waiting in line inside the restaurant and started to talk to some older gentlemen behind us. I had my UNC sweatshirt on and they were making some small talk about the upcoming basketball game that night. They were nice guys, probably retired, as they seemed to have no issue with the 20-minute wait.
Me, on the other hand… I tried to game the system and quicken things up. I popped out the Wendy’s app on my phone and ordered from there, hoping to just nod at the cashier and pick up our order when we eventually got to the front of the line. But, as it turned out, things didn’t pan out as expected…
Cashier: Welcome to Wendy’s! How can I help you?
Me (smartly): I ordered on the app (and picked up a free large French fry for doing so too) and already paid for it. It should be under “Brett”.
Cashier: Oh… mobile ordering hasn’t worked in weeks. Can I take your order?
Me: But I already paid…
Cashier: Oh? You’ll have to figure out how to cancel your order.
Me: It already ran my credit card. How does one cancel the order when the app says it’s already in my “order history”?
Cashier: Not sure.
Me: OK… I guess we’ll order and pay again (and forfeit the free fries for mobile ordering…)
And when we finally got the food, the order was wrong. From a customer perspective, it was a fail. However, anecdotally-speaking for current retail establishments, this seems to be par for the course due to COVID-related employment shortages.
I thought of those older guys behind me. They seemed to be smart (they’re UNC fans!) and unemployed. And I’d argue underutilized. I wanted to make a passionate plea- we need you guys!
When Boomer-bashing became in vogue recently, it was largely unfounded. These guys (and gals) helped build this country. They’ve got skills we’re sorely lacking right now (especially on the retail front)- they have a track record of getting things done! Every time I’m getting frustrated trying to buy stuff in person, I’m thinking I want to fill out an application and help the establishment do things right.
But as a Gen Xer, I’m in the thick of it. I’ve got a job, two young kids, and don’t have the time to take it on. But our country has millions of unemployed, well-enabled potential workers on the sidelines. We need you, retired Boomers! Help us! Your wisdom and leadership would make a world of difference. You’ve worked for years in different environments and persevered. You could help train up broken places of business and be helping co-workers and society in general. You got things done and we are in a place where we need people to do just that. And it could be fun!
Experience counts. And it counts with rental tenants too.
When looking at rental applications, there are a lot of schools of thought on what to look for to secure the best tenants. We look at credit scores, criminal background, income, employment, and landlord history. But as someone who has done this for a while, landlord history trumps everything. Do they show a pattern of paying on-time and staying around for a while?
For example, if a prospective tenant has rented somewhere for 6 years and has largely paid a comparable rental rate on time, my expectation would be that they would continue to do so in one of our rental homes. Unless there was something completely out of whack in the other screening checks, I’d take them in a heartbeat. Low credit score? If they’ve gotten the rent paid for 6 years straight, they’re probably a good bet.
Generally-speaking, most of our owner clients want tenants who are longer term, do small repairs on their own, maintain the property well, and pay regularly. These seasoned tenants typically have rented for years and know how to be good occupants. They ask for help when needed, but understand the game. They take care of their end and we take care of ours. Everyone wins.
As a society, we need good employees. As a property manager, we need good renters. People with a history of accomplishment are valuable.
Happy Landlording!
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Rental Homes: You Break It, You Bought It?
“The “Pottery Barn Rule” is an American expression alluding to the policy of “you break it, you bought it” or “you break it, you remake it”, by which a retail store holds a customer responsible for damage done to merchandise on display. It generally ‘encourages customers to be more careful when handling property that’s not theirs.’”
Wikipedia definition of the “Pottery Barn rule”
I think every parent has there own story on this concept. My version comes in “Hobby Lobby” when my young son smashed a glass Christmas vase while “admiring” it. I was within a 50-yard radius (which apparently puts me in the “bad” or “absentee parent” category); I heard the crash and prayed no Furniss was involved. I wasn’t so fortunate.
The next step was to ‘fess up to a cashier or store manager. As I searched the available employees up front, I was left with the strategic decision of who to approach:
- The 17-year old (does he look apathetic or one that would stick me with store policy?)
- The middle-aged woman (does it look like she might sympathize/empathize? Or is she the type that makes an example of a parent who prioritizes reading “Calvin & Hobbes” ornaments over watching his kids on the other side of the store?)
The downside of either was $17.99 + tax and a stern look. The upside was getting off with a warning. I approached the front gingerly and dutifully offered to pay.
“Don’t worry about it! It happens all the time!”, the middle-aged woman cheerfully chirped. “Chip! Go clean up aisle 5.” The 17-year old gave me a look and grabbed a broom. Mercy won out.
One of the hardest things of being a property manager is the security deposit dispensation after a tenant moves out. Homes are rarely left in perfect shape which leaves the owner paying a bill to get the rental home back in market shape. The question that is left is how much of the bill should the tenant shoulder and how much falls under “normal wear and tear”, which is legally permitted.
The problem is that nothing in a house costs $17.99! Things are expensive. Steam cleaning a carpet costs a few hundred dollars; if the carpet needs to be replaced, it’s now in the realm of thousands of dollars. The costs are similar for painting- touch-up can be much less versus a full paint job, but it’s still in the several hundred dollar range.
Very few tenants ‘fess up and offer to replace the carpet or paint the house after they vacate. In fact, most say that the “place was like that when they moved in” and not getting their full security deposit back is nothing short of an injustice. Property managers tend to utilize pictures/videos and tenant-filled out “move-in inspection reports” to document what the home looked like prior to home occupation. These are helpful to ascertain the truth.
Regardless, costs can be high if a home is not taken care of. And if not, there can be a large degree of sticker shock when a tenant receives a bill for repairs that runs in excess of their security deposit. How could this happen?
The components of homes are expensive. And someone needs to fit the bill. The assumption can’t be made that the landlord pays for everything short of a wall being knocked down. “Normal wear and tear” cuts both ways. Abnormal wear and tear is costly and the tenant is legally responsible for it.
It is a win-win when a landlord can return a non-docked security deposit to a tenant- trust me! Then no one needs to shell out funds to repair folks and a house can be turned over for another family to move into; this is the most desirable and profitable outcome for all involved.
But, with rental homes, if you break it, you bought it. It may “happen all the time!”, but someone has to pay the piper and most home issues are not cheap to fix. Smashing a $17.99 Christmas vase is one thing, but see what the “Hobby Lobby” cashier says if your kids clip the branches of their $2K “Super-Deluxe” Christmas tree.
Happy Landlording!
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Comfort of Old Cars & Non-Perfect Rental Homes: Does Anyone Care?
“Champagne tastes with beer budgets.”
Common real estate agent lament
I drive an old car. And it has lots of miles (almost 300K!). I’m reminded of this from time to time:
“Dude, seriously? You’re driving that? Don’t you want to step things up a little?”
An old friend
“You thinking about buying a new car soon? I only ask because I’m looking to buy a car for my teenager and thought you might be interested in selling… How does it run?”
Pastor at my church when I saw him in the parking lot
I get it. Nothing looks like success more than a new, nice car. If you want people to think that you’re the “property manager to the stars”, you shouldn’t be driving a beater. Realtors especially lock into this mindset. A nice car means lots of closed sales. “You look good, you feel good, you sell good” as the old salesperson mantra goes.
But there are positives to driving a beater. First there’s an overall peace of mind (if it doesn’t breakdown). For example, when I take things out of my car, I don’t particularly care if it scratches the paint or rips the seat. When I walk out of the supermarket and someone has dinged my door, I’m OK. When my young kids spill something in the backseat, I’m not reading them the riot act. I’m cool. No worries.
There’s also the financial piece. There are no car payments. The taxes are low. Occasional repair bills are taken in stride as they are lower then having a new car. Insurance is lower with a “liability-only” policy. I’m not worried about additional miles detracting from the value of the car.
Most people don’t subscribe to my “peace of mind” thinking. They want to look cool. I’m OK with that, to a point.
I see a similar thought process play out in rental homes. As rental rates continue to rise significantly annually (in the Charlotte-metro area, newly offered rents increased 16.7% from September 2020 to now per CoStar), the tenant income levels needed to support the higher rents also need to rise significantly. But people’s incomes are not going up 15%-20%. This is where all the press about the lack of affordable housing comes from. Renters are becoming “severely cost-burdened” where over 50%+ of their incomes are going to housing costs. That’s a huge percentage (which many experts call a crisis).
What has contributed to this crisis? One factor is the decision a landlord is generally left with after their tenant moves out and they are preparing the house for the next tenant. Do they spend a lot of money to make the rental house look great (full paint jobs, new carpet, new appliances, etc.) or do they try to “let it ride” (minimal to no touch-up paint, steam clean carpets, entry level appliances, etc.)? I think with all the HGTV housing television shows, many owners decide to fully refurbish their rental homes. By employing this strategy, they are looking to get top rent when it goes back on the market.
This only works when tenants play along. Tenants need to be willing to sacrifice a higher percentage of their incomes for a nicer, updated home.
And they are! Even when they clearly can’t afford it.
When some of our clients “let it ride”, we accordingly price the house lower. The owner chooses to accept below-market rents to avoid a pricey fix-up bill. They play the long game; every year that goes by, they use the rents to lower their mortgage payment until it goes away (that’s when the landlord game gets a lot more fun!). And as a bonus for the tenants, they keep more of their money. They also get a lot more leniency on their security deposit deductions as the house is already worn, so any mishaps they inflict on the house aren’t so noticeable or costly when they move out.
But many tenants choose not to make this trade-off. “The carpet is stained! The walls have some scratches! The refrigerator is old!” Um, that’s why it is priced lower.
Most tenants don’t seem to care. Frankly, it’s shocking to me. I’ve expected more tenants to happily make the trade-off for the peace of mind it offers.
Old cars may not look cool, but they may allow for a cooler, more peaceful life. But if this line of thinking has little appeal, I suppose landlords need to give people the housing they want.
Happy Landlording!
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Do You See Property Management Like Michael Jordan?
“Sometimes when I consider what tremendous consequences come from little things, I am tempted to think there are no little things.”
(Bruce Barton)
“Catch for us the foxes, the little foxes that ruin the vineyards, our vineyards that are in bloom.”
(Song of Solomon 2:15)
A while ago, I was talking to a family member I don’t get the opportunity to converse with very often. It turned out he owned an out-of-state rental property that he was self-managing and he began to tell me about it.
Family Member: So things are going great! I have a long term tenant who makes her $800.00 rental payment like clockwork every month; she even has it direct deposited into my account on the 1st!
Me: (talking): Reliable long term tenants are awesome. Congrats!
Me (thinking): $800 a month? Could that possibly be close to the going rate in this crazily appreciating housing market?
FM: And I don’t even have to think about the house. If she needs something repaired, she calls. If not, I never hear from her.
Me (talking): Low maintenance tenants are great. Congrats!
Me (thinking): No on-site inspections ever, not even a heads up from a repair vendor you work with regularly that can let you know if they see something awry? Are the air filters being changed? Animals in the house? Smoking indoors?
FM: And it’s a total win-win relationship! She doesn’t use the all the space, so she rents out some of the rooms on Airbnb for extra cash.
Me (talking): I guess that ensures she can make rent each month. Congrats!
Me (thinking): If you are allowing this, are you getting a cut? That seems like a lot of risk as the homeowner for (what sounds like) no compensation. Do you know who is coming in and out of your home? Is there any type of insurance being utilized if a renter is an axe murderer and takes out a few neighbors or starts cooking meth in the house? And is there consideration for all the people rolling through adding additional wear & tear to the home?
When you’ve done something as a vocation for a while, your thinking gets warped and can really make you sound like a wet blanket.
I imagine it’s like telling Michael Jordan you put up a shot in a pick-up game at the park. He sees a different game than a weekend player. He might ask:
Where did you shoot from? How much space did the defender give you? Did you jab step? Was there a lane available to drive to the basket? Where were your teammates? Should you have passed it out instead? What was the score at the time? Who was sliding back on defense to cover your man if your opponent threw a long pass down court off of a rebound? What type of loft did you get on the release of your shot- was there potential for a long rebound? Did you feed the ball to your big man inside first?
Whoa! I thought basketball was supposed to be fun? That sounds like school with an aggressively tense teacher. I mean, do these small details really matter anyway?
I think so. When I’m flying, do I want my pilot checking the wind direction or knowing what to do if geese get in the plane’s path (kudos, Sully!)? Or if my daughter is going to the doctor, do I want a licensed professional who knows what questions to ask and what tests to run to head off any larger health issues? Of course! One missed detail could bring dire results.
Michael Jordan won six NBA Championships by being detailed-oriented (and really good, of course!). In the same way, it’s imperative to have a property manager who is experienced enough to ask the right questions and be uptight on the details (even if it makes for awkward conversations with family members sometimes).
Happy Landlording!
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No 5-Star Reviews? You Took an Oath
“You took an oath, if you recall, when you first came to work for me. And I don’t mean to the National Security Advisor of the United States, I mean to his boss… and I don’t mean the President. You gave your word to his boss: you gave your word to the people of the United States.”
(Admiral James Greer (James Earl Jones) in Clear And Present Danger)
“But Jesus would not entrust himself to them, for he knew all men. He did not need man’s testimony about man, for he knew what was in a man.”
(John 2:24-25)
Property management is a funny business. Sometimes you are the GOAT (Greatest Of All Time) and some days you are a goat. Some days you’re told you belong in the penthouse and other days, the outhouse. It’s like I tell my son we’re going to the pool (yeah!) or to work on his reading (Boo! Bad Dad!). Reactions vary based on the popularity of the decisions made.
We had a tenant who was very happy with a repair we made for her on behalf of the owner. She was so happy, that she went on to Google and wrote us a nice 5-star review. “You guys are really great. So responsive, Unequivocally good-looking. Manly, yet gentle. Sensitive, caring & responsive. No one better. Wowzers!” (that’s not a direct quote, but it was something like that, I think…) It was a very nice, unsolicited gesture. “Just doin’ our jobs, ma’am.” (with the accompanying hat tip and suppressed smile).
But fast forward 3 months later… the tenant has another repair request, but it can’t be approved. It’s something the lease says the tenant needs to take care of. When told of the bad news, there was no effusive praise for our wisdom in enforcing the lease properly. There was mostly silence with a touch of resentment. It didn’t taste nearly as good as the 5-Star Google punch she had served us last time. This tasted more like 1-Star lukewarm water served in a dirty ashtray.
And speaking of the 5-Star review, it was gone; she must have taken it down. Remanded to the deep recesses of cyberspace, it never graced our profile again. Its warmth was only with us for a brief season and then- poof- it vanished, nary a goodbye.
“Just doin’ our jobs, ma’am?”
Hey, I get it. You like us when we do stuff you want done. And dislike us when we don’t. People can be fickle.
At the end of the day, we’d love to be “5-Star” reviewed every time and do every repair asked for. And we’d love to approve every tenant that applies. But, alas, we took an oath (aka a signed a property management agreement) saying we would represent the client’s (the homeowner’s) interests. No, this doesn’t mean we don’t take care of the contractual repairs and impartially view applications, but it does mean that we need to keep in mind who we work for and how they want things done. Owners don’t tend to want to pay for unneeded or unwarranted repairs or have tenants with unfavorable past records placed in their rental homes.
At the end of the day, we really do want to please everyone, but we took an oath. “Just doin’ our jobs, ma’am.”
Happy Landlording!
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Who CARES About Getting a Good Tenant?
“…what we do in life… echoes in eternity.”
(Maximus (Russell Crowe) in Gladiator)
It’s been an unsettling time to be in the rental home game for the past year and a half.
Many people (including tenants) lost their jobs or had their incomes affected negatively. This made many tenants late on rent and on the verge of eviction. To stop this, politicians signed the CARES Act (which included an eviction moratorium) which has made it hard (and in some cases, illegal) to evict non-paying tenants. Without rent, landlords are forced to make payments themselves which has put them in a cash-crunch. It’s been a tough season for all involved.
No one likes evictions. Tenants, landlords, politicians, property managers- it’s failure on some level. But in the world we live in, someone has to pay and be paid for services to continue; we don’t live in utopia. So as eviction court cases pile up at the court house (evictions can be filed, just not judged and acted upon) and rent balances swell, what can be done at this point?
The CARES Act also has provided states with billions of dollars in rental assistance. This means that tenants can apply and get free rent and utility money. We’ve had tenants get up to 6 months in funds that was sent to us directly to cover past due and future rents. All the tenants needed to do was to call 211 in the Charlotte-area to be directed to the best resource based on their situation. It seems relatively simple, though with most massive programs, there were hiccups. But we’ve seen it work.
However, we also have tenants who choose not to avail themselves of these programs for whatever reason. They might not trust the government, are confused by the information asked for, or just don’t want to do the legwork needed to secure the assistance. The situation can seem hopeless and they may feel they might as well ride the process out as the media and politicians give messages that evictions will be blocked indefinitely. They might as well save (or spend) their money now and worry about their housing situation later when they are forced to.
Landlords do not want to be in a position hoping that third parties will “do the right thing” someday, while they are left holding things together on the back end.
Going forward, that has placed a greater premium on tenant screening. The bar keeps moving as we’ve never experienced a pandemic before which had whole industries in the economy largely shut down. This has affected credit scores, bad debt, and recorded evictions from normally reliable people. So what we see on paper (through credit, criminal, income, and landlord screenings) might not be indicative of future performance.
The important thing to remember is that whoever is placed into a rental house now is with you for the foreseeable future. When the eviction moratorium is lifted, there is going to be a huge backlog of cases. Getting an eviction tried and acted upon may take a really long time. Securing the right tenants takes on an added degree of importance because they will be with you for a while.
I’d proceed with placing new tenants very methodically. It might not be a good time to cut corners (“Half the security deposit? Sure, we’ll take that.”) or roll the dice on ambiguous applications for a quick tenant placement. A bad decision can last a long time and be very costly in this environment.
It is imperative to really CARE about getting a good tenant presently. Get all the information, take your time, and make an educated determination. It’s more important now than ever- tenant decisions made today can reverberate for a long time.
Happy Landlording!
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